Thanks for the great relaxing, straightforward car buying experience. What a pleasure. Special thanks to Partick C. I've bought a couple of dozen autos in my day, but don't recall a smoother, more pleasant experience. He was informed, enthusiastic, knowledgeable, polite--you'd have thought he was the buyer and that he was shopping for the car for his father or his son. All communication was via telephone or email and every single detail--down to the penny--was exactly what he said it would be--no surprises, "I-forgot-to-tell-you," "oh, I-guess-you-misunderstood-me," etc. Take him out to lunch, give him the rest of the day off, give him a raise and try to hire more like him.Another Loyal and Satisfied Gillman Subaru North Customer
Thank You! We just bought our new Subaru Forester from Gillman Subaru North. Patrick is the best. We found a shipment coming in about 3 weeks ago, e-mailed him he put a hold on it for us. Gave us the price and date. Due to work and time we had to delay a week to get there. Patrick locked our keys in his office so it could not be sold to anyone else. We called, walked in and a couple hours later walked out. We received great service great financing and the the Forester we wanted. Best deal and service on a new car ever and we have bought new before. So I say THANK YOU!Another Loyal and Satisfied Gillman Subaru North Customer
Apologies for not stopping Saturday night to say good bye. I was too excited to drive-off my new BRZ.
Just wanted to drop you a line and to say "Thank you" for the excellent service, the extra mile you went to get me the vehicle I wanted so much and also to keep me in the Subaru family.
This is my Subaru number 6 and it is the best one so far.
Regards,Another Loyal and Satisfied Gillman Subaru North Customer
Let me tell you how seldom I am pleased to walk into a dealership and buy a new car. I have a love/hate relationship with the whole process. Mike changed my mind about all that.
I applied online about 3-4 in the morning. Before 8 am, he had picked out the car for me and was waiting to go to show it to me. We had a brief conversation and zeroed in on exactly what I was looking for---color and all--- and we set an appointment for noon that day.
At noon, the very car was waiting for me--all shiny and bright--to test drive. He had listened to everything that I had to say and the car was exactly what I was looking for. The test drive made me fall in love. Mike let the car sell itself with a little help from his showing me its outstanding features.
Mike heard what I had to say regarding negotiations and we came to an agreement rather quickly. The car was ready to drive home that afternoon and I could not have been more satisfied.
Kudos to Mike for a job well done. He didn't waste my time, listened to exactly what I had to say, and was very pleasant in the process. I would buy my next car from Mike even though I have never bought a Subaru before and quite frankly it had not initially been my first choice. Mike changed all that around for me. It is also of note that your dealership is the farthest from my house. Mike was worth traveling to.
Thank you again,
Another Loyal and Satisfied Gillman Subaru North Customer