Hi Edwin,

Apologies for not stopping Saturday night to say good bye. I was too excited to drive-off my new BRZ.

Just wanted to drop you a line and to say "Thank you" for the excellent service, the extra mile you went to get me the vehicle I wanted so much and also to keep me in the Subaru family.

This is my Subaru number 6 and it is the best one so far.
 
Regards,

Another Loyal and Satisfied Gillman Subaru North Customer


Let me tell you how seldom I am pleased to walk into a dealership and buy a new car.  I have a love/hate relationship with the whole process.  Mike changed my mind about all that.
 
I applied online about 3-4 in the morning.  Before 8 am, he had picked out the car for me and was waiting to go to show it to me.  We had a brief conversation and zeroed in on exactly what I was looking for---color and all--- and we set an appointment for noon that day.
 
At noon, the very car was waiting for me--all shiny and bright--to test drive.  He had listened to everything that I had to say and the car was exactly what I was looking for.  The test drive made me fall in love.  Mike let the car sell itself with a little help from his showing me its outstanding features.
 
Mike heard what I had to say regarding negotiations and we came to an agreement rather quickly.  The car was ready to drive home that afternoon and I could not have been more satisfied.
 
Kudos to Mike for a job well done.  He didn't waste my time, listened to exactly what I had to say, and was very pleasant in the process.  I would buy my next car from Mike even though I have never bought a Subaru before and quite frankly it had not initially been my first choice.  Mike changed all that around for me.  It is also of note that your dealership is the farthest from my house.  Mike was worth traveling to. 
 
Thank you again,
 
Patricia

Wonderful car-buying experience. I dreaded shopping for a car, but Patrick C, Internet Sales Manager, made it a pleasant experience. I purchased my Subaru Forester from Gillman Subaru North because I liked his easy-going personality and the way he explained things thoroughly in terms I could understand. He even called me AFTER I bought the car and offered to answer questions. I ALSO GOT A GREAT DEAL ON A GREAT CAR. Very happy with it!

The purpose of this letter is to inform you about my experience purchasing a Forester this week. 

My salesman was Hassan E.  I have purchased or leased a number of vehicles over the years, and I have never received better service nor attention which enabled me to make and informed decision.   Also, after the sale when I came to pick up the Subaru, he spent the necessary time with me to make sure I understood the features, etc. 

It was also a pleasure working with Mrs. Stacie T. who was great in explaining the financing involved in the transaction.  After we finalized the transaction I later decided to change the financing arrangement.  She did so without complaining and arranged the change to my satisfaction. 

Both of these individuals are a credit to your organization.

Thank you Yeong!  OUTSTANDING job!
 
Jerry Reynolds "The Car Pro"
President, Car Pro Radio Networks

Syndicated Talk Show Host
Newspaper Columnist
Auto Industry Expert

---

Jerry "The Car Pro",

THANKS FOR YOUR HELP! And for answering my many questions.
With your help, I happily purchased a new 2011 Subaru Tribeca Touring last Saturday from Gillman Subaru North.  I told Yoeng Won that you sent me there and he took good care of me.  He set me up with Patrick Clausen, his internet manager, and it was a wonderful experience - no hassles, straight talk, no tricks, not even from the finance department.
I have confirmed, at least in my mind,  that you helped me get the best price.  I sent out bid requests to multiple dealers and both Gillman shops comeback with the best offer out of 5 dealers.  I traded in a 2006 Prius and got a better price than offered from IQ Autobuyers (who were also good to work with).  I think that is pretty conclusive evidence.
By the way, the sales guy at another unnamed shop in Houston irritated me enough to take them out of the running, plus they lost my service business.
My wife is happy with the Tribeca.  I am happy with the price.  Gillman upped their volume.  And you should be proud of what you do.  Good work all around.
I will recommend you to all my friends and associates looking to buy an automobile.
Thanks again,

Dear Ms. Gillman-Wimbish:

I just wanted to take a moment to share my very positive experience. On March 30, 2011 my wife and I visited you Subaru North dealership. We had previously leased a 2009 Outback 3.0R from you and were very pleased with the experience. Frankly, we were very pleased with the vehicle, but just decided to view the new 2011 model. We were greeted by your Sales Professional, Patrick Clausen who was very professional and cordial. He asked if we would be interested in driving a new 2011. We explained we had a year left on our lease term and probably were not in a position to re-lease or purchase a new vehicle at this time. He said we were certainly under no obligation, so we opted for the test drive. We returned home and had a message from Patrick advising that we might be able to surrender our current lease and re-lease a new vehicle at slightly lower payments. Based on a current promotion/manufacturer incentive, the transaction would need to happen by 3/31/2011. We decided to return to meet with Patrick last evening and ended up driving home a new 2011 Subaru Limited. I have purchased/leased over 30 vehicles in my life, and in most cases I would have preferred a root canal. Not the case here!!!! Patrick and your Business Manager Stacie couldn't have been nicer! We still can't believe the deal and how easy they made the transaction. And, what they estimated in payments were what we ended up paying! Congratulations to you and your Subaru North team! You have a Great Dealership. We'll be back.

To Whom This May Concern,

I wanted you to know what an excellent service department you have at Gillman Subaru North. I have owned my 2006 Subaru Outback for a little over 3 years and have had all my maintenance performed by them. Melissa Marek has been and continues to be a wonderful asset to your team. She's helpful, polite and a pleasure to speak with. When I eventually trade-in my Outback, I will be heading to them to put me in my next Subaru. Thank you to all of you that make my experience so pleasant.

Wally,

I have bought several vehicles over the years and had never considered the Subaru brand. That all changed in April of 2009 when I met Diego (of Subaru USA) at a fund raising event called "Spring Bark".  Diego had several Subaru's on display and I was able to talk to him about your brand . I was impressed with the quality, safety features, design and value of your vehicles however at the time I did not need a to purchase a vehicle.

I saw Diego again this last April at the same event and it started me thinking about a car for my daughter. I was looking for a well built car with wonderful safety features, good looking design and within the price range I was considering.

This last Saturday my wife and I stopped by your dealership on  I-45 North (Gillman Subaru North) to look at used Subaru's for my daughter. After a few minutes, your salesman Mike LeRoy introduced himself to us and we began to look at cars.

As time went on we narrowed down our search to one particular vehicle and we then took it for a test drive. During the entire time that Mike was introducing us to your brand and why we should but a Subaru, my wife and I were impressed with his knowledge of the product, the features and the benefits. Mike's wonderful demeanor and professionalism stood out very clearly to us. As a result, we bought the vehicle for my daughter and we took delivery yesterday afternoon. To my surprise, Mike took the time to fully brief her on features of car and gave her a complete explanation of the safety aspects  of a Subaru.

 I have copied my wife, Gemma, on this note and we both want to complement you and your staff at the  I-45 North store (Gillman Subaru North). Because of them and especially Mike LeRoy, we would not hesitate to refer people we know to your dealership and particularly Mike.

Needless to say my daughter is flying a 50,000 feet with her 2009 Impreza and we were pleased to have such a fantastic buying experience.

On a related matter, I would encourage your management team to continue to support the "Spring Bark" fund raiser and other events that make sense from a business standpoint. I offer this advice since it appears that although the Subaru brand is very popular in other parts of the country, I don't think it is that well known here in  Texas.  You have a wonderful product to sell and I think the more opportunities you have to physically take this product to the public the more success you will enjoy.