Gillman Subaru North Houston

Wonderful car-buying experience. I dreaded shopping for a car, but Patrick C, Internet Sales Manager, made it a pleasant experience. I purchased my Subaru Forester from Gillman Subaru North because I liked his easy-going personality and the way he explained things thoroughly in terms I could understand. He even called me AFTER I bought the car and offered to answer questions. I ALSO GOT A GREAT DEAL ON A GREAT CAR. Very happy with it!

Another Loyal and Satisfied Gillman Subaru North Customer

The purpose of this letter is to inform you about my experience purchasing a Forester this week. 

My salesman was Hassan E.  I have purchased or leased a number of  vehicles over the years, and I have never received better service nor attention which enabled me to make and informed decision.   Also, after the sale when I came to pick up the Subaru, he spent the necessary time with m to make sure I understood the features, etc. 

It was also a pleasure working with Mrs. Stacie T. who was great in explaining the financing involved in the transaction.  After we finalized the transaction I later decided to change the financing arrangement.  She did so without complaining and arranged the change to my satisfaction. 

Both of these individuals are a credit to your organization.

Sincerely,

Another Loyal and Satisfied Gillman Subaru North Customers

Thank you Yeong!  OUTSTANDING job!
 

Jerry Reynolds "The Car Pro"
President, Car Pro Radio Networks

Syndicated Talk Show Host
Newspaper Columnist
Auto Industry Expert

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Jerry "The Car Pro",

THANKS FOR YOUR HELP! And for answering my many questions.
With your help, I happily purchased a new 2011 Subaru Tribeca Touring last Saturday from Gillman Subaru North.  I told Yoeng Won that you sent me there and he took good care of me.  He set me up with Patrick Clausen, his internet manager, and it was a wonderful experience - no hassles, straight talk, no tricks, not even from the finance department.
I have confirmed, at least in my mind,  that you helped me get the best price.  I sent out bid requests to multiple dealers and both Gillman shops comeback with the best offer out of 5 dealers.  I traded in a 2006 Prius and got a better price than offered from IQ Autobuyers (who were also good to work with).  I think that is pretty conclusive evidence.
By the way, the sales guy at another unnamed shop in Houston irritated me enough to take them out of the running, plus they lost my service business.
My wife is happy with the Tribeca.  I am happy with the price.  Gillman upped their volume.  And you should be proud of what you do.  Good work all around.
I will recommend you to all my friends and associates looking to buy an automobile.
Thanks again,
Regards,

Another Loyal and Satisfied Gillman Subaru North Customer

Another Loyal and Satisfied Gillman Subaru North Customer

Dear Ms. Gillman-Wimbish:

I just wanted to take a moment to share my very positive experience. On March 30, 2011 my wife and I visited you Subaru North dealership. We had previously leased a 2009 Outback 3.0R from you and were very pleased with the experience. Frankly, we were very pleased with the vehicle, but just decided to view the new 2011 model. We were greeted by your Sales Professional, Patrick Clausen who was very professional and cordial. He asked if we would be interested in driving a new 2011. We explained we had a year left on our lease term and probably were not in a position to re-lease or purchase a new vehicle at this time. He said we were certainly under no obligation, so we opted for the test drive. We returned home and had a message from Patrick advising that we might be able to surrender our current lease and re-lease a new vehicle at slightly lower payments. Based on a current promotion/manufacturer incentive, the transaction would need to happen by 3/31/2011. We decided to return to meet with Patrick last evening and ended up driving home a new 2011 Subaru Limited. I have purchased/leased over 30 vehicles in my life, and in most cases I would have preferred a root canal. Not the case here!!!! Patrick and your Business Manager Stacie couldn't have been nicer! We still can't believe the deal and how easy they made the transaction. And, what they estimated in payments were what we ended up paying! Congratulations to you and your Subaru North team! You have a Great Dealership. We'll be back.

Regards,

Another Loyal and Satisfied Gillman Subaru of North Houston Customer

To Whom This May Concern,

I wanted you to know what an excellent service department you have at Gillman Subaru North. I have owned my 2006 Subaru Outback for a little over 3 years and have had all my maintenance performed by them. Melissa Marek has been and continues to be a wonderful asset to your team. She's helpful, polite and a pleasure to speak with. When I eventually trade-in my Outback, I will be heading to them to put me in my next Subaru. Thank you to all of you that make my experience so pleasant.

Another Loyal and Satisfied Gillman Subaru North Customer

Wally,

I have bought several vehicles over the years and had never considered the Subaru brand. That all changed in April of 2009 when I met Diego (of Subaru USA) at a fund raising event called "Spring Bark".  Diego had several Subaru's on display and I was able to talk to him about your brand . I was impressed with the quality, safety features, design and value of your vehicles however at the time I did not need a to purchase a vehicle.

I saw Diego again this last April at the same event and it started me thinking about a car for my daughter. I was looking for a well built car with wonderful safety features, good looking design and within the price range I was considering.

This last Saturday my wife and I stopped by your dealership on  I-45 North (Gillman Subaru North) to look at used Subaru's for my daughter. After a few minutes, your salesman Mike LeRoy introduced himself to us and we began to look at cars.

As time went on we narrowed down our search to one particular vehicle and we then took it for a test drive. During the entire time that Mike was introducing us to your brand and why we should but a Subaru, my wife and I were impressed with his knowledge of the product, the features and the benefits. Mike's wonderful demeanor and professionalism stood out very clearly to us. As a result, we bought the vehicle for my daughter and we took delivery yesterday afternoon. To my surprise, Mike took the time to fully brief her on features of car and gave her a complete explanation of the safety aspects  of a Subaru.

 I have copied my wife, Gemma, on this note and we both want to complement you and your staff at the  I-45 North store (Gillman Subaru North). Because of them and especially Mike LeRoy, we would not hesitate to refer people we know to your dealership and particularly Mike.

Needless to say my daughter is flying a 50,000 feet with her 2009 Impreza and we were pleased to have such a fantastic buying experience.

On a related matter, I would encourage your management team to continue to support the "Spring Bark" fund raiser and other events that make sense from a business standpoint. I offer this advice since it appears that although the Subaru brand is very popular in other parts of the country, I don't think it is that well known here in  Texas.  You have a wonderful product to sell and I think the more opportunities you have to physically take this product to the public the more success you will enjoy.

Another Loyal and Satisfied Gillman Subaru North Customer

Mr. Ramsay Gillman & Ms. Stacey Gillman Wimbish:
Hello and good tidings,
In 2009 my wife Joy and I purchased a 2009 Forester 2.5X LTD, from your North Freeway Subaru Dealership.
I am a thorough shopper and actually enjoy the car buying process. The attention to detail, customer service and common courtesy my wife and I received from our salesman and the service manager was outstanding. They answered every question and assured us they would earn our business ... They have and our experience has been gratifying.
The service department at the North Freeway Dealership is fantastic ... I used to build race cars and motorcycles, and have experience in a 'shop atmosphere' ... your folks are great.
Melissa Marek service adviser, is a HUGE reason I am so happy with your Dealership. Melissa is pleasant, knowledgeable and a great help to my family in scheduling and follow through in each and every service appointment. Because of the excellent Subaru Service (and Melissa) I have transferred my 2004 Honda Pilot's service requirements to your North Freeway Subaru Dealership.
I appreciate a job well done and I am proud to be your customer.

Another Loyal and Satisfied Subaru North Customer

This is to inform you of the very pleasant experience I had in dealing with Brenda Johnson at the I-45 store for the purchase of a new Forester. She was professional, pleasant and helpful in every regard. Also, in the Service Department, Chris Wehe's response to my somewhat pointed queries and requests about the Forester was pleasant, professional, and helpful. Based on these first experiences with Gillman Auto, I look forward to the professional care and keeping of my new Forester.

Another Loyal and Satisfied Gillman Subaru North Customer

(By phone to Rae Hoppe) The customer purchased his Subaru in North Carolina but spends half his time in Houston and half in North Carolina. He was having a GPS problem and brought his car into Gillman. "Gillman Subaru North is wonderful" and he will only buy his future Subaru's from Gillman.

Another Loyal and Satisfied Gillman Subaru North Customers

I recently had my Subaru in for service. Chris Wehe is my service manager. I am 100 percent satisfied with his professional demeanor, product knowledge, and his willingness to go "the extra mile" to make sure the customer walks away very satisfied. He is doing an excellent job for you and you are well served having him as the "Director of First Impressions." He's an asset to your organization.

Another Loyal and Satisfied Gillman Subaru North Customer